Stain Advice

Act Quickly
The faster you respond, the better your chances of preventing permanent staining.
Blot—Don't Rub
Use a clean, white cloth or kitchen towel to gently blot up as much liquid as possible. Avoid rubbing, which can push the stain deeper.
Start from the Outside In
Blot from the outer edges of the spill toward the centre to prevent spreading.
Use Cold Water First
For most drinks (except dairy or oily ones), dab the area with a little cold water and continue blotting to dilute the stain.
Avoid Over-Saturating
Don’t soak the carpet—too much water can push the spill deeper into the fibres and padding.

Be Cautious with Shop-Bought Carpet Cleaners
Many off-the-shelf products can encapsulate or set the stain, making it harder to remove later—even for professionals.
Keep the Area Well Ventilated
Open windows or use a fan to help the carpet dry and prevent musty odours.
Call a Professional
If the stain persists or the spill was from a strongly coloured or sticky drink (like wine, coffee, or juice), it’s time to contact a professional.

Don’t Rub or Scrub the Stain
This pushes the liquid deeper into the carpet and can damage the fibres.
Don’t Use Hot Water
Hot water can set certain stains (like blood, wine, or coffee), making them permanent.
Don’t Over-Saturate the Area
Soaking the carpet can spread the stain and lead to mould or mildew underneath.
Don’t Use Coloured Cloths or Towels
Dyes from the fabric can transfer to your carpet, causing an additional stain.
Don’t Apply Bleach or Harsh Chemicals
These can discolour the carpet and damage the fibres, especially on wool or natural fibres.
Don’t Use Random Household Cleaners
Multipurpose sprays or washing-up liquids may leave sticky residues that attract more dirt.
Don’t Wait Too Long
The longer you leave a spill untreated, the harder it is to remove. Act quickly!
Don’t Try Multiple Products at Once
Mixing chemicals can cause reactions or worsen the stain—stick to one approach at a time.